Booking Deposits
Terms & Conditions
KJS Homecare – Terms and Conditions July 2026.pdf
1. Services
KJS Homecare Professional Cleaning Services (“KJS Homecare”, “we”, “us”) provides
residential and commercial cleaning services as agreed at the time of booking. Services are
delivered in accordance with these Terms & Conditions and the Client Policies &
Procedures.
2. Bookings
All bookings are made in advance and are reserved specifically for the client. By making a
booking, the client agrees to these Terms & Conditions and the Client Policies & Procedures.
3. Cancellation & Rescheduling:
KJS Homecare reserves the right to apply cancellation fees in accordance with the
following policy.
Cancellations and rescheduling are subject to the following notice periods, calculated from
the scheduled service start time:
Package-Rate Services
• 48 hours or more notice: KJS Homecare reserves the right to charge a cancellation fee of
up to and including 100% of the scheduled service fee. The applicable cancellation fee will
be determined at KJS Homecare's discretion, taking into account the circumstances of the
cancellation, including but not limited to the notice provided, booking history, whether the
appointment can be rebooked, whether an invoice has already been issued, and any other
relevant circumstances.
• Between 24 and 48 hours’ notice: 50% of the scheduled service fee applies. OR the $70
non-refundable deposit.
• Less than 24 hours’ notice or same-day cancellations: 100% of the scheduled service
fee applies.
Where applicable, cancellation fees may be charged to the payment method securely
held on file in accordance with Section 8 – Payment Method on File.
Permanent cancellation of ongoing services requires a minimum of two (2) weeks'
written notice. If a client cancels without providing the required notice, they remain
responsible for payment of any scheduled service(s) that fall within the notice period,
regardless of whether the service proceeds. This policy reflects that appointments are
reserved exclusively for each client and cannot usually be rebooked at short notice.
Example: If a scheduled service falls within the required two-week notice period, that service
remains payable, regardless of whether the clean proceeds.
3A. Repeat Cancellations & Prepaid Services
All ongoing clients are required to maintain a valid payment method securely on file. Clients
placed on a prepaid service arrangement or who repeatedly cancel or reschedule services
may have applicable charges processed using their stored payment method in accordance
with these Terms & Conditions.
Clients who cancel or reschedule three (3) consecutive scheduled cleans or visits may be
required to transition from a package-rate service to a prepaid service arrangement.
• Under a prepaid arrangement, payment must be made prior to the scheduled service, and
cancellation fees may continue to apply in accordance with the Terms & Conditions where
applicable.
• KJS Homecare reserves the right to require a valid credit or debit card to be held on file for
clients placed on a prepaid service arrangement.
• If a client declines to move to a prepaid service arrangement when requested, KJS
Homecare reserves the right to cancel any future bookings and discontinue services and
suspend cleaning until further notice.
• KJS Homecare reserves the right to determine whether a client remains on prepaid terms
or returns to standard payment arrangements.
4. Grace Cancellations
Each client is entitled to two (2) Grace Cancellations per calendar year, limited to one (1)
per six-month period. Grace Cancellations allow cancellation or rescheduling without
penalty and do not apply to no-access situations or cleaners being turned away on arrival.
Exceptions are if there is a death or family emergency. Grace Cancellations do not apply
to the permanent cancellation of ongoing services, which remain subject to the
required two (2) weeks' written notice period.
5. No Access
If our team arrives and cannot access the property due to locked premises, missing keys,
alarm issues, or being turned away, the service will be treated as a same-day cancellation
and charged 100%. Where applicable, this fee may be processed using the payment method
securely held on file.
6. Sickness
If illness occurs within the household, clients must notify KJS Homecare as soon as
practicable. Cancellation fees apply based on notice provided and the owners’ discretion.
The same goes if any cleaners are sick or their children are sick. Cleans will either be
rescheduled or postponed until next clean.
7. Deposits for Big Cleans
End-of-lease, deep cleans, and spring cleans require a 50% non-refundable deposit at the
time of booking to secure the service.
All deposits are strictly non-refundable. Bookings may be rescheduled once within fourteen
(14) days of the original booking date, subject to availability and at the owners’ discretion.
If the client chooses not to proceed with the service, the deposit will be forfeited and
applied toward cancellation costs.
The remaining balance is due on the day of service prior to completion.
Please note: Additional charges may apply if the scope of work increases beyond what was
agreed at the time of quotation.
8. Invoices & Payments
Invoices are generally issued during the week leading up to your scheduled service and are
due on the day your scheduled service is to be completed, unless otherwise agreed with KJS
Homecare.
Once an invoice has been issued, your booking is considered confirmed. If a scheduled
service is cancelled after an invoice has been issued, please refer to Section 3 –
Cancellation & Rescheduling, as cancellation fees may apply in accordance with these
Terms & Conditions.
Example: If your scheduled clean is on Friday, 17/07/2026, your invoice will generally be
issued between Friday, 10/07/2026 and Monday, 13/07/2026 (the week leading up to your
scheduled clean). An invoice issued on 13/07/2026 will be due on 17/07/2026, the day
your scheduled service is due to take place.
Clients remain responsible for ensuring payment is made by the invoice due date
unless otherwise agreed with KJS Homecare.
Full payment is due on the day of service unless otherwise agreed with KJS Homecare.
Full payment is due on the day of service unless otherwise agreed in writing.
A non-refundable booking deposit of $70 is required for all bookings made via any platform
or over the phone to secure your appointment. This applies to all standard bookings unless
otherwise specified and is required to confirm your booking. The booking deposit will be
deducted from the final balance owing on the day of service.
In the event of cancellation by the client, the booking deposit will be forfeited and is not
transferable to future bookings unless otherwise agreed in writing at the owners’
discretion.
For specialised cleans (including but not limited to deep cleans, end-of-lease cleans, and
spring cleans), deposit amounts may vary but are strictly non-refundable and will also be
applied toward the final invoice.
KJS Homecare operates a no refund policy. If a client is not satisfied with the service, we
will return to rectify any issues, provided they are reported within 24 hours of service
completion and at the owners’ discretion.
9. Payment Method on File
To provide a reliable and efficient service, KJS Homecare Professional Cleaning Services
requires all ongoing clients to maintain a valid payment method securely on file. All
payment information is securely stored through Square, a trusted and secure payment
processing platform. KJS Homecare does not store, retain, or have access to your full card
details. For clients who regularly pay their invoices on time, bank transfer will remain the
preferred payment method and your normal payment process will not change.
The payment method on file will only be used where applicable and in accordance with
these Terms & Conditions, including:
• Prepaid cleaning services, Late cancellation fees, Lockout or no-access fees where we are
unable to access the property at the scheduled service time;
• Outstanding invoices that remain unpaid after the due date and after reasonable payment
reminders have been issued.
By signing the KJS Homecare Payment Authority Form, you authorise KJS Homecare
Professional Cleaning Services to process applicable charges using the securely stored
payment method where permitted under these Terms & Conditions.
KJS Homecare reserves the right to require prepayment or a valid payment method on file
as a condition of providing ongoing services. Clients who do not provide or maintain a valid
payment method on file may have future bookings declined or ongoing services suspended
until this requirement has been met.
Card details will be stored securely through our payment processing provider and will only
be used in accordance with these Terms & Conditions.
A $10 late fee applies if payment is not received within 24 hours. Ongoing or future
services may be suspended or cancelled until all outstanding balances are paid in full.
Where a valid payment method is securely held on file, KJS Homecare may process
outstanding amounts in accordance with these Terms & Conditions after reasonable
payment reminders have been issued.
10. Pricing
KJS Homecare work on package pricing not hourly rate. Package pricing covers standard
inclusions only (i.e. Classic clean, Deep clean, Premium Cleans). Additional services are
charged separately based on time and scope. Prices are subject to change with reasonable
notice.
11. Quality Guarantee
KJS Homecare guarantees consistent quality cleaning services. Any missed items must be
reported within 24 hours of service completion. Refunds are not provided; missed items
will be rectified where reasonably practicable.
12. Health & Safety
Clients must ensure a safe working environment, including securing pets, supervising
children, and advising of hazards or allergies. Biohazard areas must be pre-cleaned prior to
service.
13. Damage & Liability
KJS Homecare is not responsible for damage due to faulty or improper installation of items.
Clients must report any damage within two (2) days of service completion. KJS Homecare
reserves the right to deny claims made outside this timeframe.
14. Photography
Before-and-after photos may be taken for quality control, record keeping, and security
purposes. Photos will only be used for marketing or promotional purposes with prior client
consent.
15. GST
All prices are exclusive to GST. GST will only be charged once KJS Homecare is registered
and will be clearly itemised on invoices.
16. Acceptance of Terms
By booking or continuing to use KJS Homecare services, the client acknowledges that they
have read, understood, and agreed to these Terms & Conditions and the Client Policies &
Procedures.